Omnichannel buyers are more loyal than digital-only buyers…and they spend more

During the holiday season, grocery shoppers are going omnichannel, with 78 percent reporting they will shop a mix of digital channels and stores, according to a report from Grocery Doppio.

Grocery Doppio's latest survey reveals grocers' holiday prep strategies, including stress testing digital channels, increasing digital promotions and expanding delivery and pick-up options.

Eighty-three percent of 38,113 shoppers surveyed in a new Grocery Doppio report plan to use grocers’ online stores and apps this year, while 78% said they’ll buy both in-store and online.

Strategies include stress testing digital channels, increasing digital promotions, and expanding delivery and pick-up options.

A new report says that barriers like budget limitations and limited expertise are getting in the way.

They want more input on selection and deployment of in-store tech tools.

Although they’re concerned about being replaced by technological innovations, 87% of associates believe it will help them to do their jobs better.

Grocery Doppio surveys 700 food retail associates about their experiences.

Grocery Doppio: Third-party apps lost 4.1% of the overall market in Q3.

Understanding the economics and performance of customer acquisition strategies is critical for retailers focused on profitability.

Grocers clawed back a remarkable 35% of market share from third-party digital providers year over year in August.

The California-based regional supermarket chain has stepped up its processing capabilities as consumer data increasingly fuels core merchandising along with new opportunities like retail media.

Financial services company Aurus, which has also partnered with digital fulfillment company Wynshop, is the latest firm given the OK to process online SNAP payments.

Wynshop, the leading provider of digital commerce and fulfillment solutions for local store-based retailers, announced today that it is now a USDA Food and Nutrition Service (FNS) approved SNAP/EBT payments processing partner, through Aurus. Wynshop can now facilitate expedited processing of FNS procedures for any retailers who wish to offer EBT benefits through Wynshop.

Wynshop, a provider of digital commerce and fulfillment solutions for local store-based retailers, is now a USDA Food and Nutrition Service (FNS) -approved SNAP/EBT payments processing partner, through Aurus. The company can now facilitate expedited processing of FNS procedures for any retailers that wish to offer EBT benefits through Wynshop.

Despite increased spending and a marginal return to delivery services, online grocery sales continue to decline.

Additionally, a majority of shoppers said they don’t believe they need to cut their spending through the rest of the year, according to a new survey.

This report focuses on the many various strategies and technologies available to fulfil online grocery orders, from large scale CFC to smaller localised MFC type automation to in-store consolidation and manual options.

STIQ interviewed 45 stakeholders to generate a good overview of market dynamics, key events, how the market is segmented, what technologies are available to grocers and if this increasingly includes grocery suppliers, such as CPGs/FMCGs.

Grocery Doppio, an independent source of grocery insights and data designed by Incisiv and Wynshop to help grocers jumpstart, accelerate, and sustain digital growth, today unveiled “The Impact of AI in Grocery,” the debut report of a strategic new research partnership with FMI—The Food Industry Association. The report is a part of a multi-year program of quarterly insights and community engagement to help grocers navigate new technologies and meet evolving shopper expectations.

Grocery Doppio, an independent source of grocery insights and data designed by Incisiv and Wynshop to help grocers jumpstart, accelerate, and sustain digital growth, today unveiled "The Impact of AI in Grocery,"

Grocery Doppio, FMI, and Wynshop launch "The Impact of AI on Grocery" research as part of a new insights program to help grocers navigate industry disruption.

Executives think artificial intelligence could eliminate 18% of store associate positions, 73% of store tasks and 53% of shopper queries.

New insights affirm that ChatGPT and other AI-powered tech are on grocers’ minds, as more companies invest in capability.

Retailers are eyeing new capabilities as online sales growth levels off, according to Grocery Doppio’s latest digital performance scorecard.

Just as retail consumers are shifting their in-store behaviors in response to inflation, many are also changing what they put in their digital baskets, often opting more for private labels, which is creating pressure on grocers to change how they leverage delivery and pick-up services, a panel of experts shared during a Grocery Doppio Webinar.

Nearly two-thirds of shoppers are actively looking to cut costs, according to Incisiv and Wynshop's Q1 "Digital Grocery Performance Card."

As sales continue to grow, retailers are looking for the keys to profitability

New report shows that majority of grocery execs have discussed generative AI

A new survey indicates that grocers are jumping on the AI trend

Eighty-six percent of grocers surveyed think AI will impact inventory forecasting and optimization in the future.

Despite this period of economic uncertainty, 37% of shoppers said they would pay a 11% to 17% premium for sustainable products.

Grocery Doppio + FMI release survey of over 100 senior grocery executives identifying key factors hampering private brand success

A survey reveals that many grocers are unhappy with store brand performance

Report shows need to leverage digital marketing channels for success

Online grocery shoppers have declared which retailer provides their most preferred e-commerce experience.

Stores still account for the lion’s share of purchases despite a rise in online-only shoppers. Meanwhile, brick-and-mortar grocers are snaring e-grocery share.

The vast majority said waste reduction is critical.

Key digital grocery metrics increased in January 2023, but not every grocery e-commerce player benefited.

Incisiv and Wynshop leaders tell Progressive Grocer that actions are speaking loudly

Neil Moses, CEO of Wynshop, discusses the "Next Wave of Digital Grocery"

Prices for eggs broke through $4 per dozen on average in December and grocery shoppers are having trouble finding the commodity on stores shelves. When might the pressure simmer down?

Online grocery sales surged 2.4% in December over the year before, according to the latest Brick Meets Click/Mercatus survey. But new findings from Grocery Doppio said grocers’ digital operations platforms are not prepared for the ongoing deluge.

Report

New research from Incisiv and Wynshop shows that e-comm operations have fallen behind ordering platforms