State of Digital Grocery:

Growth at the Cost of Profitability Webinar

State of Digital Grocery:

Growth at the Cost of Profitability Webinar

In a recent study conducted by Incisiv, we found that 86% of large, national grocers reported that “low profitability of our online business” was their #1 problem.

Based on the responses of 200+ U.S. based grocery retail executives, the report assesses the performance of online business for grocery retailers and the challenges they have faced.

In this on-demand webinar, we spoke with Incisiv’s Chief Insights Officer, Gaurav Pant, to discuss the key findings from the study, including:

  • Top e-grocery challenges of low profitability, managing third-party relationships, operational efficiencies, and inadequate technology
  • Risks of outsourcing e-commerce to third-party platforms
  • Strategies to improve margins and increase operational efficiencies

State of Digital Grocery: Growth at the Cost of Profitability Report

State of Digital Grocery:


Gaurav Pant

Chief Insights Officer at Incisiv

A leading digital transformation expert focused on the consumer industries of retail, consumer products, lodging and restaurants. Gaurav brings a unique perspective to digital transformation by combining customer experience expertise with a strong focus on operational excellence. Gaurav leads Incisiv’s Digital Executive Council “The Speakeasy” – a membership community of over 3,500 retailer and brand executives. Gaurav’s prior experience includes founding EKN Research, and leading consulting and products for Tata Consultancy Services (TCS) in North America. Gaurav is an active advisor and investor in early-stage consumer industry start-ups.

Charlie Kaplan

Chief Revenue Officer at Wynshop

Charles has more than 20 years of marketing, product management and business development experience. He has held executive leadership roles in both high-growth and established enterprise software companies such as MicroStrategy, Lexmark, and Brainware.